Type: Full Time|Permanent
£19000 – £21000/annum
Full Time, Legal Vacancy In Merseyside
The claims handler positions basically entails the everyday processing of individual and confidential cases that have been opened by the clients themselves, including liaising with colleagues and customers, retaining the accurate information, opening and closing various cases and submitting individual cases off to the external solicitors themselves. Communication with clients consists of converging both over the phone and email when necessary.
The client we are working with operate on a national scale and are a competitive leader within the legal industry itself. The client offer a responsive legal service within an experienced team of solicitors and barristers dedicated to providing excellence in client care and service provision. The client supports individuals and corporations whatever their legal need and offer a premium service in the form of legal representation. The client works in partnership with insurers, brokers and MGA's to deliver a variety of fully outsourced claims solutions, the team has grown to approximately 850 employees across offices in the North West.
Key responsibilities include:
Handling and dealing with company clients
Making outbound and inbound calls from customers assisting in utilising their legal expenses
Collating data accurately and effectively
Converting referrals into personal injury or ULR claims by ensuring clients are aware of the services available to them.
To provide an excellent customer experience by way of a friendly telephone manner and active listening
To provide clear communication to customers and/or their representatives
To meet own targets and SLAs
Delivering information about the clients services
Dealing with outbound/inbound calls
Receiving customer feedback
Managing and handling incoming calls
Assessing customer needs and requirements
Liaising with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim
To resolve any issues avoiding expressions of dissatisfaction escalating into complaints
To contribute towards continuous improvement with generation of ideas
To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business
To drive your own development by actively seeking development opportunities
To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by SRA
Recording and ordering data
Reporting to team managerProfile
The successful candidate is someone who is:
An excellent communicator, both written and spoken.
Previous experienced working within a telephony-based customer service environment.
A flexible and adaptable attitude to resolving issues.
An ability to handle objections and proactively market legal services.
An ability to work using own initiative and independence when necessary.
An ability to in work in a fast-paced environment.
An ability to work effectively with people across a wide range of levels and responsibilities.
Proficient in handling multiple cases.
Able to adhere to a variety of corporate regulations and internal guidelines, GDPR/CSR.
Able to work within a rota schedule.Job Offer
30 days holiday per annum inclusive of bank holidays or day in lieu where applicable
2 x Volunteering days to support charitable initiatives
Matched Giving – up to £250 matched for personal charity fund raising for a registered charity
Medicash cash plan – claim back dental / physio / optical appointments
My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
Discounts and cash back on travel and shopping through Medicash extras
Life Assurance Scheme (4 x salary)
Active network of Wellbeing Champions – providing mental health support
Training and development opportunities
Funded social events to connect with your colleagues
Dress for your day policy
Updated 26-01-2023 22:12