Neighbourhood Housing Officer

Sector: Property Services

Type: Full Time

Our Client, SW9 Community Housing is a resident-led social housing charity responsible for the delivery of housing management and maintenance services for around 1,800 homes and several commercial and community buildings in Stockwell/Brixton on behalf of a G15 Housing Association, Network Homes.  Being a community-based organisation, we are seeking to recruit an experienced Property Services Manager, with a focus on service delivery and a people-centred approach.  With a turnover of £9.3m, and rising, and in excess of £150million of inward investment provided by Network Homes over the last 10 years we have ambitious plans for the future, and we want a like-minded visionary to join us on this journey.

About the role:

This is a pivotal role within SW9 Community Housing. It is to provide high-quality customer-focused estate-based housing and tenancy management services for tenants.


About you:

·       Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility.

·       Excellent administrative skills to manage a diverse workload and ensure effective management of the patch.

·       Ability to meet deadlines and plan and deliver a range of different activities.

·       Ability to validate information and show attention to detail.

·       Excellent verbal, listening and written skills to understand and respond to issues raised by a wide variety of customers and callers.

·       Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility.

·       Excellent analytical skills to identify a range of issues from information gathered.

·       A practical knowledge of housing management systems.

·       Passionate and conscientious about delivering and driving forward an excellent service in a customer-based environment.

·       Adaptable and ‘can do’ attitude

SW9 works hard to acknowledge and celebrate individuals and teams within our organisation who consistently live our values and bring our purpose to life through their everyday behaviour, which in turn has a positive impact on our customers, community and stakeholders.

We want people who are energetic, flexible, passionate, forward-thinking/innovative and creative. If you think you are the best person to help our client create an even better service for their stakeholders, we want to hear from you.


·       Salary – £36k

·       a defined contribution Pensions Scheme (employer match up to 10%)

·        5 x annual salary life assurance cover

·       27 days annual leave +Public holidays

·       Interest-free loans (including season ticket loan, Cycle-to-Work scheme, rent deposit loan)

·       employee assistance programme

·       excellent learning & development opportunities

·       staff discount scheme

·       a modern office and facilities


How to Apply:

Please read the Role Profile for full details of the role and apply by sending your updated CV, together with a supporting statement demonstrating how you meet the person specification.  You should return your application to, ensuring you quote the Job Reference and Job Title.

Read More
Faustina James (London)